Privacy Policy

Haven Specialty Home Care ("We" or "Haven Specialty Home Care") is committed to being a premier
provider of long term in-home health care services. We have designed this website to help current clients,
prospective clients and their families make decisions regarding long-term in-home care. We respect your
privacy and are committed to protecting it through our compliance with this privacy policy ("Policy").
This Policy describes the types of information we may collect from you or that you may provide when you visit
our website, www.havenspecialtyhomecare.com (our "Website"), and our practices for collecting, using,
maintaining, protecting, and disclosing that information.
This Policy applies to information we collect:
● On this Website
● In email, the "Contact Us" feature on the Website, and any other electronic messages between you and
this Website
● When you interact with our advertising on third-party websites and services.
This Policy does not apply to information collected by us offline or through any other means, including on any
other website operated by Haven Specialty Home Care or any third party (including our affiliates and
subsidiaries). Specifically, this Policy does not apply to information collected via our careers link to
HR@havenshc.com, Instagram, Facebook or Twitter.
Please read this Policy carefully to understand our policies and practices regarding your information and how
we will treat it. If you do not agree with our policies and practices, please do not use our Website. By accessing
or using this Website, you agree to this Policy. This Policy may change from time to time (see below: Changes
to Our Policy). Your continued use of this Website after we make changes is deemed to be acceptance of
those changes, so please check the Policy periodically for updates.
Health and Medical Information. The Health Insurance Portability and Accountability Act ("HIPAA") and
applicable state law protects certain health and medical information about you. We do not purposefully collect
any medical information from you through the Website. However, you may provide this information through
other means online or offline, or this type of information may be collected by us from other methods such as
through a health care provider. We protect covered health and medical information as required by HIPAA and
applicable state law. Similarly, we may use covered health and medical information as permitted by HIPAA and
applicable state law. In the event of any conflict between our HIPAA Notice of Privacy Practices and this Policy,
the terms of our HIPAA Notice of Privacy Practices shall control.
Information We Collect About You and How We Collect It. We collect several types of information from and
about users of our Website. This may include information that identifies you personally, such as name, postal
address, e-mail address, telephone number, or any other identifier by which you may be contacted online or
offline ("personal information"). We also collect data that is about you but individually does not identify you,
such as your geo-location, your browser type and/or operating system; and/or data about your internet
connection, the device type you use to access our Website and usage details.
We collect this information directly from you when you provide it to us. We also collect some data automatically
as you navigate through the Website, including landing pages, click patterns, times spent on particular pages,
usage details, IP addresses, and information collected through cookies, and other tracking technologies.
Information You Provide to Us. The information we collect on or through our Website may include:

● Information that you provide by filling in forms on our Website. This includes information provided at the
time of contacting us through the "Contact Us" form. In addition, we will collect the email messages and
exchanges relating to your initial contact through the "Contact Us" form.
● From time to time, we may have a promotion or contest where we will ask you to complete a web form,
or we may have a form on the Website requesting that you provide feedback or report a problem with
our Website.
● Records and copies of your correspondence (including email addresses), if you contact us.
● Your responses to surveys that we might ask you to complete for research purposes.
● Your search queries and facility location queries on the Website.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and
interact with our Website, we may use automatic data collection technologies to collect certain information
about your equipment, browsing actions, and patterns, including:
● Details of your visits to our Website, including traffic data, location data, logs, and other communication
data and the resources that you access and use on the Website.
● Information about your computer and/or device, internet connection, your IP address, geo-location,
operating system, and browser type.
We also may use certain technologies to collect information about your online activities over time and across
third-party websites or other online services (behavioral tracking). The information we may collect automatically
will be statistical data and may include personal information, and we may maintain it or associate it with
personal information we collect in other ways or receive from third parties. It will help us to improve our
Website, and over time, it will help us provide more personalized results to site visitors by enabling us to:
● Estimate our audience size and usage patterns
● e information about visitor preferences, allowing us to customize our Website according to individual
user interests
● Recognize visitors when they return to our Website
We may use various technologies for this automated data collection, including:
● Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You
may refuse to accept browser cookies by activating the appropriate setting on your browser. Unless you
have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when
you direct your browser to our Website.
● Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to
collect and store information about your preferences and navigation to, from, and on our Website. Flash
cookies are not managed by the same browser settings as are used for browser cookies.
● Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web
beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Haven Specialty
Home Care, for example, to count users who have visited those pages or opened an email and for
other related website statistics.
Other Tracking Technologies. Through cookies we may place on your browser or device, we may collect
information about your online activity after you leave our Website. Just like any other usage information we
may collect, this information allows us to improve the Website and customize your online experience, and
otherwise as described in this Policy. Your browser may offer you a "Do Not Track" option, which allows you to
signal to operators of websites and web applications and services (including behavioral advertising services)
that you do not wish such operators to track certain of your online activities over time and across different
websites.
How We Use Your Information. We use information that we collect about you or that you provide to us,
including any personal information:
● To present our Website and its contents to you
● To provide you with information about us and our facilities as you request that information from us

● To respond to your questions and comments
● To notify you about other matters we believe may be relevant to you
We may also use your information to contact you about our own and our affiliates' and subsidiaries' goods and
services that we believe may be of interest to you. If you do not want us to use your information in this way,
please notify us at info@havenshc.com.
We may use the information we have collected from you to enable us to display advertisements to our
advertisers' target audiences. Even though we do not disclose your personal information for these purposes
without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume
that you meet its target criteria.
Disclosure of Your Information. We may disclose aggregated information about our users, and information
that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this Policy:
● To our subsidiaries and affiliates
● To contractors, service providers, and other third parties we use to support our business
● To a buyer or other successor in the event of a merger, sale of stock, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of Haven Specialty Home Care's
assets
● To fulfill the purpose for which you provide it
● For any other purpose disclosed by us when you provide the information
● With your consent
We may also disclose your personal information:
● To comply with any court order, law, or legal process, including to respond to any government or
regulatory request
● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Haven
Specialty Home Care, our customers, or others.
Choices About How We Use and Disclose Your Information. You have control over the use of your
information through the following mechanisms:
● Contact from Haven Specialty Home Care. If you wish to have no further contact with us, you may
opt-out by sending us an email stating your request to info@havenshc.com.
● Opt-Out of Promotions. If you would like to remain in contact with Haven Specialty Home Care about
direct inquiries and transactions, but you want to be removed from promotional email messages from
Haven Specialty Home Care, you may respond to a promotional message indicating your desire to
opt-out of promotional messages or follow the instructions in the message to unsubscribe.
● Tracking Technologies and Advertising. You can set your browser to refuse all or some browser
cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie
settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies,
please note that some parts of this Website may then be inaccessible or not function properly.
● Targeted Advertising. If you do not want us to use information that we collect or that you provide to us
to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by
sending us an email stating your request to info@havenshc.com; provided, however, that we do not
control third parties' collection or use of your information to serve interest-based advertising. However,
these third parties may provide you with ways to choose not to have your information collected or used
in this way. You can opt out of receiving targeted ads from members of the Network Advertising
Initiative ("NAI") on the NAI's website (www.networkadvertising.org/choices/).

Accessing and Correcting Your Information. You may also send us an email at info@havenshc.com to
request access to, correct or delete any personal information that you have provided to us. We may not
accommodate a request to change information if we believe the change would violate any law or legal
requirement or cause the information to be incorrect.
Your California Privacy Rights. California Civil Code Section § 1798.83 permits users of our Website that are
California residents to request certain information regarding our disclosure of personal information to third
parties for their direct marketing purposes. To make such a request, please send an email to
info@havenshc.com or write us at:
Haven Specialty Home Care
16165 N 83rd Ave
Suite 203
Peoria, AZ 85382
Website Not Intended for Use of Children Under 13. Our Website is not intended for children under 13 years
of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect
personal information from children under 13. If you are under 13, do not use or provide any information on this
Website. If we learn we have collected or received personal information from a child under 13 without
verification of parental consent, we will delete that information. If you believe we might have any information
from or about a child under 13, please contact us at info@havenshc.com
Changes to Our Policy. It is our policy to post any changes we make to our Policy on this page. The date the
Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our
Website and this Policy to check for any changes.
Contact Information. To ask questions or comment about this Policy and our privacy practices, contact us at
info@havenshc.com
THIS NOTICE OF PRIVACY PRACTICES DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY
BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE

REVIEW IT CAREFULLY.

Understanding Your Health Record/Information
Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made. Typically,
this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future
care or treatment.
This information, often referred to as your health or medical record, serves as a:
● basis for planning your care and treatment
● means of communication among the many health professionals who contribute to your care
● legal document describing the care you received
● means by which you or a third-party payer can verify that services billed were actually provided
● a tool in educating health professionals
● a source of data for medical research
● a source of information for public health officials charged with improving the health of the nation
● a source of data for facility planning and marketing
● a tool with which we can assess and continually work to improve the care we render and the outcomes
we achieve
Understanding what is in your record and how your health information is used helps you to:

● ensure its accuracy
● better understand who, what, when, where, and why others may assess your health information
● make more informed decisions when authorizing disclosure to others
Your Health Information Rights
Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the
information belongs to you. You have the right to:
● request that we not use or disclose your health information for a particular reason related to treatment,
payment, the facility's general health care operations, and/or to a particular family member, other
relative or close friend. We ask that such requests be made in writing on a form provided by our facility.
Although we will consider your requests with regard to the use of your health information, please be
aware that we are under no obligation to accept or to abide by it, unless it is a request to prohibit
disclosures to your health care plan relating to a service for which you have already paid in full out of
pocket.
● obtain a paper copy of the notice of information practices upon request. To obtain a paper copy of this
Notice of Privacy Practices, contact the agency’s Administrative Director.
● inspect and obtain a copy of your health record that may be used to make decisions about your care,
which will be provided to you within the time period established by law. Usually this includes medical
and billing records, but does not include psychotherapy notes, information compiled in reasonable
anticipation of, or for use in a civil, criminal or administrative action or proceeding, and health
information that is not discloseable under the Clinical Laboratory Improvements Amendments of 1988.
You may make such requests orally or in writing; however, in order to better respond to your request,
we ask that you make such requests in writing on our facility's standard form. You have the right to
request that documents maintained in your electronic medical record be provided in an electronic
format, e.g., a PDF file. If the form(s) are not readily producible in an electronic format, the facility will
work with you to provide it in a paper format. If you request a copy of the information, we may charge a
fee for the costs of copying, mailing or other supplies associated with your request.
● amend your health record. This means you may request an amendment of health information about you
for as long as we maintain this information. In certain cases, we may deny your request for an
amendment. If we deny your request for amendment, you have the right to file a statement of
disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy
of any such rebuttal. Please contact the facility's Health Information Management Director if you have
questions about amending your medical record.
● obtain an accounting of disclosures of your health information. You have the right to receive specific
information regarding disclosures that occur on or after April 14, 2003. The right to receive this
information is subject to certain exceptions, restrictions or limitations. This right does not apply to
disclosures we have made for purposes of treatment, payment or healthcare operations or as part of a
limited dataset as described in this Notice of Privacy Practices. This right does not apply to disclosures
we have made pursuant to an authorization you previously provided to us or to incidental disclosures. It
excludes disclosures we may have made to you, for a facility director, to family members or friends
involved in your care, or for notification purposes.
● request communications of your health information by alternative means or at alternative locations.
● revoke your authorization to use or disclose health information by providing us with written notice of
your revocation except to the extent that action has already been taken in reliance on your
authorization.
● file a complaint with the facility's National Director of Clinical Operations or with the Secretary of Health
and Human Services if you believe your privacy rights have been violated.

Our Responsibilities

The agency is required to:
● maintain the privacy of your health information.
● provide you with a notice as to our legal duties and privacy practices with respect to information we
collect and maintain about you.
● abide by the terms of this Notice of Privacy Practices.
● notify you if we are unable to agree to a requested restriction.

● accommodate reasonable requests you may have to communicate health information by alternative
means or at alternative locations.
● notify you following a breach of unsecured health information.
We reserve the right to change our practices and to make the new provisions effective for all protected health
information we maintain. Should our information practices change, we will post the changes in a public area in
our facility, as well as on our web site. We will not disclose your health information without your authorization,
except as described in this Notice of Privacy Practices.
Examples of Disclosures for Treatment, Payment and Health Operations
● We will use health information about you to provide you with medical treatment or services.
For Example: Information obtained by a nurse, physician, or other member of your healthcare team will be
recorded in your record and used to determine the course of treatment that should work best for you. Your
physician will document in your record his or her expectations of the members of your healthcare team.
Members of your healthcare team will then record the actions they took and their observations. In that way, the
physician will know how you are responding to treatment.
● We will also provide your physician or a subsequent healthcare provider with copies of various reports
that should assist him or her in treating you once you are discharged from this facility.
● We will use your health information for payment.
For Example: A bill may be sent to you, an insurance company or a third-party payer. The information on or
accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and
supplies used.
● We will use your health information for regular healthcare operations.
For Example: Members of the medical staff or members of the quality improvement team may use information
in your health record to assess the care and outcomes in your case and others like it. This information will then
be used in an effort to continually improve the quality and effectiveness of the healthcare and service we
provide.
Business Associates: There are some services provided in our organization through contracts with business
associates. Examples include certain laboratory tests and some consultants who provide services for care
within the agency. When these services are contracted, we may disclose your health information to our
business associate so that they can perform the job we've asked them to do. To protect your health
information, however, we require the business associate to appropriately safeguard your information, which
they are also required to do by law.
Notification: Unless you notify us that you object, we may use or disclose information to notify or assist in
notifying a family member, personal representative, or another person responsible for your care, your location,
and general condition. If you are not present or able to agree or object to the use or disclosure, we will use our
professional judgment to determine whether the disclosure is in your best interest.
Communication with Family: Unless you notify us that you object, health professionals, using their best
judgment, may disclose to a family member, other relative, close personal friend or any other person you
identify, health information relevant to that person's involvement in your care or payment related to your care. If
appropriate, these communications may also be made after your passing, unless you have instructed us not to
make such communications.
Research: We may disclose information to researchers when the information does not directly identify you as
the source of the information or when a waiver has been issued by an institutional review board or a privacy

board that has reviewed the research proposal and protocols for compliance with standards to ensure the
privacy of your health information.
Funeral Directors and Coroners: We may disclose health information to funeral directors consistent with
applicable law to carry out their duties. We may also disclose health information to a coroner or medical
examiner for identification purposes when determining cause of death or for the coroner or medical examiner
to perform other duties authorized by law.
Marketing/Sales: We may contact you to provide appointment reminders or information about treatment
alternatives or other health-related benefits and services that may be of interest to you. We will require your
authorization before any use or disclosure of your protected health information for marketing purposes, and we
will not sell your health information without an authorization from you.
Fund Raising: We may contact you as part of a fund-raising effort; however, you will be provided an
opportunity to opt out of these communications.
Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse
events with respect to food, supplements, product and product defects, or post marketing surveillance
information to enable product recalls, repairs, or replacement.
Workers Compensation: We may disclose health information to the extent authorized by and to the extent
necessary to comply with laws relating to workers compensation or other similar programs established by law.
Public Health: As required by law, we may disclose your health information to public health or legal authorities
charged with preventing or controlling disease, injury, or disability.
Disaster Relief: We may use or disclose health information to a public or private entity authorized by law or by
its charter to assist in disaster relief efforts, for the purpose of coordinating with respect to notifying, identifying
or locating your family members or personal representative.
Law Enforcement: We may disclose health information for law enforcement purposes as required by law or in
response to a valid subpoena, court order, warrant, summons, or similar process.
De-Identified Information: We may use health information for the purpose of creating de-identified information
or disclose health information to a business associate for the purpose of creating de-identified information.
De-identified information is information that does not identify you and that we reasonably believe cannot be
used to identify you.
Personal Representative: If you have a personal representative such as a legal guardian, we will treat that
person as you with regard to disclosure of your health information. Should you be deceased, we will treat your
executor, administrator, or other person with authority to act on your behalf as your personal representative
under the same circumstances that we would disclose such information to you and as otherwise provided or
required by law.
Use and Disclosures of Health Information Based Upon Your Written Authorization: Other uses and
disclosures of your health information will be made only with your written authorization unless otherwise
required by law.
For More Information or to Report a Problem

If you have questions and would like additional information, you may contact the facility's National Director of
Clinical Operations at info@havenshc.com.
If you believe your privacy rights have been violated, you can file a complaint with the agency’s Compliance
Office or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.